Privacy Policy

Last updated: 21/01/2026

VANTIX Gaming ("we", "us", "our") is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us or use our website.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: VANTIX Gaming
Location: Dudley, United Kingdom

We act as the data controller for personal data collected through our website and services.

2. Information We Collect

We may collect and process the following personal data:

2.1 Information You Provide

Name
Email address
Telephone number
Address (where required for services or delivery)
Details provided in enquiry or contact forms
Information relating to your PC, services requested, or build specifications

2.2 Technical Information

IP address
Browser type and version
Device information
Pages visited and interaction data

This technical data is collected through standard website functionality and analytics tools where applicable.

3. How We Use Your Information

We use your personal data for the following purposes:

Responding to enquiries and service requests
Providing diagnostics, repairs, servicing, and build services
Creating quotations, invoices, and service records
Managing warranties and aftercare
Improving our website and services
Complying with legal and accounting obligations

We will only use your data where we have a lawful basis to do so.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: Where processing is necessary to provide services you have requested
Legitimate Interests: For business operations, record keeping, and service improvement
Legal Obligation: For tax, accounting, and regulatory compliance
Consent: Where you have explicitly provided consent (e.g. marketing communications)

5. Marketing Communications

We do not send unsolicited marketing communications.

Where marketing communications are offered, you will have the option to opt in or out at any time.

6. Data Sharing

We do not sell your personal data.

We may share your data only where necessary, including:

With delivery or courier services for shipping
With component manufacturers for warranty claims
With professional advisers (e.g. accountants) where legally required

All third parties are required to handle your data securely and lawfully.

7. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods include:

Customer and service records: up to 6 years (for warranty, legal, and tax purposes)
Accounting records: as required by law

Data is securely deleted when no longer required.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability

To exercise these rights, please contact us.

9. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

Secure storage systems
Restricted access to data
Regular review of data handling practices

While no system can be guaranteed 100% secure, we take data protection seriously and act responsibly.

10. Cookies

Our website may use cookies to improve functionality and user experience.

Where required, you will be presented with a cookie notice allowing you to manage your preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please Contact Us

This Privacy Policy does not affect your statutory rights.