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Workmanship Warranty

Last updated: 21/01/2026

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At VANTIX Gaming, we take pride in the quality of our workmanship and the care we put into every system we build or service. This Workmanship Warranty is provided to give our clients confidence and clarity, while fully respecting your statutory rights under UK law.

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1. What This Warranty Covers

This Workmanship Warranty covers faults or issues that arise directly as a result of our workmanship, assembly, or labour.

This includes, where applicable:

  • Incorrect installation of components

  • Assembly-related faults

  • Issues caused by errors during servicing, cleaning, or repair work carried out by us

The warranty applies only to work performed by VANTIX Gaming.

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2. Warranty Duration

Unless otherwise stated in writing:

  • Our Workmanship Warranty is valid for 12 months from the date of completion or collection of the service or build.

The warranty period may vary for specific services and will be confirmed where applicable.

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3. What This Warranty Does Not Cover

This Workmanship Warranty does not cover:

  • Manufacturer defects (these are covered by the Manufacturer Warranty)

  • Normal wear and tear

  • Cosmetic changes over time

  • Software issues, viruses, or operating system corruption not caused by us

  • User damage, misuse, neglect, or accidental damage

  • Liquid damage, dust ingress, pest damage, or environmental factors

  • Electrical faults caused by power surges or external equipment

  • Issues arising from third-party repairs, modifications, or upgrades

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4. Opening or Modifying the System

Clients are free to open, modify, or upgrade their system.

However:

  • Opening or modifying the system will void the VANTIX Gaming Workmanship Warranty for the affected areas

  • This does not affect or void any Manufacturer Warranties on individual components

We recommend contacting us prior to making any changes if you wish to preserve workmanship coverage.

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5. Making a Warranty Claim

If you believe an issue may be covered under this Workmanship Warranty:

  1. Contact us as soon as reasonably possible

  2. Provide a clear description of the issue

  3. Follow any troubleshooting steps we may reasonably request

Where required, the system may need to be returned to us for inspection.

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6. Shipping and Transport

  • During the Workmanship Warranty period, responsibility for shipping costs will be confirmed on a case-by-case basis

  • After the warranty period has expired, the Client is responsible for all shipping costs and associated risks

Clients are strongly advised to retain original packaging to minimise transit risk.

We are not responsible for damage incurred during transit to us.

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7. Remedies

If a fault is confirmed to be caused by our workmanship, we will, at our discretion:

  • Repair the issue, or

  • Re-perform the affected work

This warranty does not entitle the Client to refunds for workmanship issues unless required by law.

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8. Consumer Rights

This Workmanship Warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

Nothing in this warranty seeks to exclude or limit liability where it would be unlawful to do so.

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9. Record Keeping

We maintain service and build records for warranty, legal, and quality assurance purposes.

Clients may receive documentation confirming work carried out, which should be retained for future reference.

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10. Contact

For warranty-related enquiries, please Contact Us

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