Shipping & Delivery Policy

Last updated: 21/01/2026

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This Shipping & Delivery Policy explains how VANTIX Gaming handles the collection, delivery, and return of PC systems, components, and equipment for builds, servicing, diagnostics, and repairs.

This policy is designed to be clear, fair, and transparent, and should be read alongside our Terms & Conditions and Workmanship Warranty.

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1. Collection and Drop-Off

1.1 Clients may arrange to drop off and collect their PC systems by prior agreement.

1.2 Drop-offs and collections are by appointment only to ensure systems are received, inspected, and documented correctly.

1.3 Clients are responsible for ensuring systems are adequately packaged when transporting them to us.

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2. Shipping to VANTIX Gaming

2.1 Where systems are shipped to us for diagnostics, servicing, or repairs, the Client is responsible for:

• Arranging shipping

• All shipping costs

• Adequate packaging

• Insurance where desired

2.2 We strongly recommend using the original manufacturer packaging where available.

2.3 VANTIX Gaming is not responsible for damage incurred during transit to us.

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3. Shipping from VANTIX Gaming

3.1 Shipping costs for returning systems or delivering completed builds will be confirmed and agreed prior to dispatch.

3.2 Where we arrange shipping on the Client’s behalf, this is done as a convenience only.

3.3 Risk passes to the Client once the system is handed to the courier.

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4. Packaging Standards

4.1 Clients must ensure systems are securely packaged with appropriate protection.

4.2 Insufficient packaging may result in refusal of delivery or delays.

4.3 We may recommend packaging methods but are not responsible for third-party packaging performance.

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5. Delivery Timeframes

5.1 Delivery timeframes are estimates only and are subject to courier performance and external factors.

5.2 We are not responsible for delays caused by couriers, weather, or circumstances beyond our control.

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6. International Shipping

6.1 At present, services and shipping are offered within the United Kingdom unless otherwise agreed in writing.

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7. Inspection on Receipt

7.1 Clients should inspect systems immediately upon delivery.

7.2 Any transit damage must be reported to the courier and to us as soon as reasonably possible.

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8. Returns for Warranty or Further Work

8.1 Where a system is returned to us under warranty, shipping responsibilities will be confirmed on a case-by-case basis.

8.2 After the expiry of any workmanship warranty, all shipping costs and transit risks remain the Client’s responsibility.

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9. Liability

9.1 VANTIX Gaming is not liable for loss or damage occurring during transit where we are not the courier.

9.2 Nothing in this policy affects your statutory rights.

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10. Contact

For shipping-related questions or to discuss arrangements, please Contact Us