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Terms and Conditions

Last updated: 21/01/2026

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These Terms and Conditions govern the provision of products and services by VANTIX Gaming ("we", "us", "our") to the customer ("you", "the Client"). By engaging our services, placing an order, or making payment, you agree to be bound by these Terms and Conditions.

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1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

  • "Business" means VANTIX Gaming.

  • "Client" means the individual or entity purchasing products or services from the Business.

  • "Custom Build" means a PC system assembled to a Client’s bespoke specification.

  • "Services" means diagnostics, repairs, servicing, cleaning, refurbishment, consultancy, build assistance, and technical support.

  • "Goods" means PC systems, components, accessories, and any physical items supplied.

  • "Workmanship Warranty" means the limited warranty provided by the Business covering labour and assembly.

  • "Manufacturer Warranty" means any warranty provided directly by the component manufacturer.

  • "Contract" means the written agreement for Custom or Elite Builds signed by both parties.

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2. Scope of Services

2.1 We provide PC-related services including, but not limited to:

  • Custom PC builds

  • Diagnostics and troubleshooting

  • Repairs and servicing

  • PC cleaning and refurbishment

  • BIOS reprogramming and recovery

  • Consultancy and build assistance sessions

2.2 All services are provided with reasonable care and skill in accordance with the Consumer Rights Act 2015.

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3. Enquiries and Quotations

3.1 All work begins with an enquiry to assess requirements.

3.2 Quotations are valid for a limited period as specified and may be subject to change due to component availability or market pricing.

3.3 A quotation does not constitute a binding contract until accepted in writing and payment is made where required.

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4. Payments

4.1 Custom Builds require full payment upfront due to the bespoke nature of the work.

4.2 Servicing, repairs, and diagnostics may require payment in advance or upon completion, as agreed.

4.3 Payments must clear before work or parts procurement begins.

4.4 Failure to make payment may result in delays or cancellation.

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5. Cancellations and Deposits

5.1 Once a Custom Build has commenced or parts have been ordered, cancellations may result in the retention of a percentage of funds to cover costs incurred.

5.2 The applicable percentage will be outlined in the Contract.

5.3 Consumer statutory rights are not affected.

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6. Custom Builds

6.1 Custom Builds are built strictly to the agreed specification.

6.2 All components will be brand new unless otherwise agreed in writing.

6.3 Changes requested after approval may incur additional costs and extend lead times.

 

7. Workmanship Warranty

7.1 We provide a 12 month Workmanship Warranty covering assembly and labour faults.

7.2 This warranty does not cover:

  • User damage

  • Accidental damage

  • Normal wear and tear

  • Software issues not caused by us

7.3 Opening, modifying, or tampering with the PC will void the Workmanship Warranty but will not affect Manufacturer Warranties.

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8. Manufacturer Warranties

8.1 All components retain their original Manufacturer Warranty.

8.2 Warranty claims for components may be handled by the Business or the Client, depending on circumstances.

8.3 Manufacturer warranty terms vary and are subject to the manufacturer’s policies.

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9. Servicing, Repairs, Diagnostics and Cleaning

9.1 We provide servicing, repairs, diagnostics, and cleaning services with reasonable care and skill in accordance with the Consumer Rights Act 2015.

9.2 Diagnostics are carried out to identify faults or issues; a diagnostic fee may apply regardless of whether further work is authorised.

9.3 No repair or remedial work will be undertaken without Client approval of any quoted costs, unless otherwise agreed in writing.

9.4 Servicing and cleaning are preventative maintenance services and do not guarantee the prevention of future faults or failures.

9.5 Cleaning services are non-invasive unless otherwise agreed. We are not responsible for pre-existing damage, degraded components, or faults discovered during or after cleaning.

9.6 Repairs may involve the replacement of faulty components. Any replaced components remain the property of the Business unless otherwise agreed.

9.7 Where faults are found to be caused by user damage, third-party modifications, liquid ingress, pest damage, or electrical issues outside our control, such faults will not be covered by any workmanship warranty.

9.8 Estimated turnaround times are provided as guidance only and are not guaranteed.

9.9 Clients are responsible for backing up all data prior to servicing, diagnostics, or repairs. We accept no liability for data loss.

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10. Delivery and Risk

10.1 Risk passes to the Client once Goods are delivered or collected.

10.2 Clients are strongly advised to retain original packaging for future transport.

10.3 We are not liable for damage incurred during transit to us after warranty expiry.

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11. Technical Support

11.1 We may offer remote or phone-based technical support prior to physical inspection.

11.2 This support does not guarantee resolution and does not replace diagnostics where required.

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12. Data Protection

12.1 Client data is handled in accordance with UK GDPR and applicable data protection laws.

12.2 Service records may be retained for warranty, legal, and accounting purposes.

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13. Limitation of Liability

13.1 We are not liable for indirect or consequential losses.

13.2 Nothing in these Terms limits liability for death or personal injury caused by negligence.

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14. Consumer Rights

14.1 Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

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15. Governing Law

15.1 These Terms and Conditions are governed by the laws of England and Wales.

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16. Amendments

16.1 We reserve the right to update these Terms and Conditions at any time.

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