When a PC develops a fault, identifying the root cause is essential before any repair is carried out.
At VANTIX Gaming, all repair work begins with a structured diagnostic assessment to ensure issues are correctly identified and resolved.
Diagnostic Assessment
Our diagnostic service is designed to identify the cause of hardware, software, or performance related issues through a methodical and non-destructive approach.
This includes:
​
-
System and component inspection
​
-
Functional and stability testing under normal operating conditions
​
-
Fault isolation where possible
​
-
Clear explanation of findings and recommended next steps
No repair work is carried out without prior discussion and approval.
Professional Repairs
Once a fault has been identified through diagnostics, repair options are clearly outlined and discussed before any work is carried out.
​
Repairs are performed using appropriate parts and methods suited to the system’s configuration, with care taken to preserve overall system integrity and reliability.
​
No repair work is undertaken without explicit client approval.
Common Issues We Assist With
-
PC not powering on
​
-
Boot failures or system crashes
​
-
Performance degradation or instability
-
Overheating or unexpected shutdowns
​
-
Storage or data access issues
​
-
Peripheral or connectivity problems
BIOS and firmware-related issues are handled as a dedicated service due to their sensitive nature.
Turnaround
Diagnostic and repair turnaround times vary depending on system configuration, fault behaviour, and the complexity of the issue identified.
​
Diagnostic assessments are typically completed within 1–3 working days following receipt of the system.
​
Where repairs are required, timescales will be discussed once diagnostics are complete and before any work proceeds.
Documentation
Every system is checked and verified following diagnostics and any approved repair work.
​
Where applicable, a clear summary of findings, completed work, and any recommendations for future action is provided for your records.
​
This documentation supports service history tracking and informed decision-making for future servicing or repairs.